eservices Project Requirements

eservices Requirements

A web based application to facilitate the operations of service oriented organizations.

Organization: The organization that uses this software to implement their buisness
Customer: The user who is customer of the organization

Feature	Benefits
Customer Management	Manage and track customer information; allow customers to login and logout; view and change customers' contact information
Billing	Bill customers; view billing information; keep track of paid and unpaid bills
Order Management	Purchase new products/services; schedule service to be performed; keep track of available times
Data Management	Reporting of various data. Mine the data for patterns. To be specified later.

- Organization has a customer's account number and personal info. It enters this information into the system.
- Customer connects to the web site and creates a login and associates it with his/her account.
- Customer logs in.
- Customer updates his/her personal information (address phone, number, etc).
- Customer forgets his password, reenters login and account information, and password is emailed to user
- Organization deactivates a customer's login because account was closed

Feature Number	Priority	Description
CM1	1	Organization can create and delete accounts
CM2	1	Customer can create a login for an account
CM3	2	Use SSL for securely logging in
CM4	1	Organization or Customer can manage users' personal information
CM5	3	Reset lost passwords

- Organization has just performed a service for a customer and bills him. This sends an email out to the customer.
- Customer visits website, checks balance and reviews description of service performed.
- Customer pays the bill offline (using regular mail) or online payment using 3rd party (ex: Paypal).
- Organization receives the payment and adds the payment to the customer's account.
- Organization runs a report to see all bills unpaid past due date.

Feature Number	Priority	Description
B1	1	Organization can bill a Customer. Bill is added to Customer's account and an email is sent out.
B2	1	Customer can view all paid and due bills.
B3	2	Customer can sort bills using criteria such as bill date, due date, amount, etc.
B4	1	Organization and Customer can view the the history of all payments made.
B5	2	Organization can run the following reports: all bills past due date; ...

- An administrator with the organization defines products to be displayed in catalog (products can either be a service or a physical product)
- The administrator specified the following for each product: name, description, price, whether it is a physical product or a service.
- Customer navigates to organization's catalog.
- Customer chooses a physical product.
- Customer's billing information is updated with the new order information.
- A notification (email) is sent to organization about the new order.
- Customer navigates to organization's catalog.
- Customer chooses a service.
- Customer requests a service event date.
- A notification (email) is sent to organization about the service request.
- Organization reviews service event date and confirms it; this updates the customer's billing information and sends a notification to the customer.

Feature Number	Priority	Description
OM1	1	A simple catalog that can show a list of products; ability to add physical products and services offered to catalog
OM2	1	Customer can order items in the catalog and this will cause: a notification to the organization and a new bill for the customer
OM3	1	Ordering a service involves specifying a service event date. This causes a notification to be sent to the organization. Once the organization confirms the service event, the customer is notified and billed